[OTSV] UI/UX Designer

Job Type: Full Time
Professional Experience: 3 years 5 years
Areas of Study: Computer Science Design-Thinking Lean Start-Up principles
Languages: English
Education Level: Bachelor
Job Location: Vietnam

For Vietnam based position, please send the CV to OTSV.HR@one-line.com


  • Lead and execute front-end innovation projects leveraging deep user understanding with the goal of improving user experience (UX) while delivering against strategic business priorities.
  • Champion the use of Design-Thinking and Lean Start-Up methodologies to probe, assess, and evaluate behaviors of targeted users and then translate that knowledge into meaningful new insights that drive idea generation and concept development.
  • Facilitate design thinking workshops. Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (journey maps, prototyping tools, etc.) to facilitate problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.
  • Conduct in-depth customer interviews to gather deep insight, hidden motivations, and true needs of existing and future customers
  • Define the challenge to be solved from the customer perspective, identify jobs to be done
  • Compile and interpret the insights for the teams/squads so that everyone has intimate knowledge of the customer
  • Design new innovative solutions with feasibility and business viability in focus together with the customer
  • Arrange and supervise prototyping of the designed activities
  • Organize and perform user testing of the developed digital and offline solutions in various stages of the service design process
  • Gather and systematize user feedback and testing results
  • Conduct design reviews of developed solutions


  • Minimum of 3-5 years of relevant experience in design-thinking/UX including leading projects with cross-functional teams.
  • Proven track record of user research and user testing
  • Service, Product, and UX Design skills
  • Proficiency with Sketch and Invision (or other prototyping tools), as well as other UX design programs
  • Proficient level of English in speech and writing in order to conduct and facilitate the design process
  • Good knowledge of Agile working principles
  • Good public speaking and strong facilitation skills
  • Prior work leading digital UX definition.
  • Trained and experienced in Design Thinking and Lean Start-Up principles.



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